Email sending: Send email to one, several, or all buyers/participants – Help Center

You can send emails to one, several, or everyone at the event.

You can send emails at the order level (the buyer) or to the participants (if you have collected the individual participants' email addresses.)

The buyer is the person who registered or bought the tickets – and is the contact person for the order itself.

The participants are the person(s) registered by the buyer on the order. This means that the buyer and participant on orders with one participant can be the same person.

Example: Your event has 100 registered attendees spread over 10 orders. You have collected email addresses for all participants.

If you send the email to all buyers at the order level, you will send 10 emails. If you send the email to all registered participants, you have 100 recipients.

You can also send emails to everyone at the event who have made specific choices – e.g., opted for catering or workshops.

Send email to one, several, or all buyers on an order

Click on Participant Management in the event overview – and select Manage orders
Check the box next to the recipient(s) you want to send to
- To select all participants, you can check the box above the list – then all are selected
Then mass actions will appear, and you should click the Send email button
Enter subject and write the email
You can enable Allow replies option
When you have finished your email, you can send a test email to test the setup
- Enable Send test email and select the email address to which the test should be sent – click the Send test email button
After testing, send the email by clicking the Send email button in the top right corner

Send email to one, several, or all participants

Click on Participant Management in the event overview – and select Manage participants
Check the box next to the recipient(s) you want to send to
- To select all participants, you can check the box above the list – then all are selected
Then mass actions will appear, and you should click the Send email button
Enter subject and write the email
You can enable Allow replies option
When you have finished your email, you can send a test email to test the setup
- Enable Send test email and select the email address to which the test should be sent – click the Send test email button
After testing, send the email by clicking the Send email button in the top right corner

Send email to everyone who made a specific choice

Click on Participant Management in the event overview – and select Manage participants
Click on More filters and select the filter you need
- Note: Be aware that if you select, for example, workshop 1 and workshop 2, the system will filter on participants who made both choices
Send the email as described under Send email to one, several, or all participants above

Tips for setting up email

There are many possibilities to customize your email as you wish – for example, you can

Personalize emails by adding tags such as name.
Attach files to the email – e.g., a program
Set up the email in columns
Insert images
Add fonts, headings, colors, etc., as you know from regular word processing documents, e.g., Word.