Cancellation of ticket(s) or deletion of participant(s) from a combined order – Help Center

If you receive a cancellation from a single participant – or need to cancel a single ticket from a combined order with e.g. 10 participants/tickets, the order can be updated so the seat/ticket becomes available again.

The order is updated and updated tickets/confirmations are sent to the buyer.

If the order has not yet been paid (invoice payment), a new invoice with the updated amount will be sent.
If the order has been paid and a partial refund needs to be made, this must be done afterwards.

Cancellation of single ticket(s)

If you need to cancel one or more tickets from a combined order, do the following:

Click on Participant Management in the event overview

Search for the order and click on the Edit order link

In the sidebar, the original order’s ticket quantity is shown. Click in the field and enter the updated quantity

Click on the Save button

The ticket quantity is now updated – and the tickets must be resent. You can write a comment on the updated order in the field, but it is not required.

If you do not wish to resend the order, simply click the cross in the upper right corner.

If the order has not yet been paid (invoice payment), a new invoice with the updated amount will be sent.

If the order has been paid and a partial refund needs to be made, this must be done afterwards. (See How to refund an order fully or partially)

Deletion of participants from a combined order

Click on Participant Management in the event overview – and select Manage participants

Search for the order and select the participant to be deleted.

TIP: You can search for the participant by name – but we recommend searching by order number to be sure you find the correct participant.

Click on Delete participant for the relevant participant – the order will be updated immediately and the participant confirmation will be canceled

Confirm deletion by clicking the Ok button

If the order has not yet been paid (invoice payment), a new invoice with the updated amount will be sent.

If the order has been paid and a partial refund needs to be made, this must be done afterwards. (See How to refund an order fully or partially)